Comparison of On SIte Consulting Rates between Apple Resellers and Horizen

Posted : 15 Aug 2002

As many of you are aware I do a lot of on site servicing and fixing of your systems. I consider my rates quite reasonable, and even more so after I did my latest ring around of reseller on site servicing charges.

For your info I charge $99 inc GST per hour and in 15 minute increments after the first hour. I only charge travel time out of the Melbourne metropolitan area and no callout fee.

I rang around 5 of the largest Apple resellers to get their latest on site charges including GST.

Reseller 1
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$150 callout fee
$150/hr for the first hour
$75/half hour after the first hour

Reseller 2
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$165/hr
Travel time at $88/hr (both ways)

Reseller 3
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$150/hr flat rate

Reseller 4
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$180 callout fee
$180/hr

Reseller 5
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$60 callout fee
$165/hr

Most problems can be fixed within 1-2 hours unless parts need replacing. Upgrades can take longer but depends on exactly what work has to be done. In my experience getting a good tech from a reseller is a bit like Russian Roulette, sometimes you win, sometimes you loose.