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Welcome to the Horizen Support Page.

Find the info you need to keep your Mac & PC healthy & connected here! Some of the information is a bit dated. Massive revamp coming eventually...

Contents
Internet hardware & software setup list - generic
Internet Software
Modem Help
Do's & Don'ts
Disaster Recovery
Netscape Tips

---and more to come soon!
Here are the basic Internet settings for Horizen
Phone number bank for modem access  03 8866 3800
Primary DNS 202.20.81.2
Secondary DNS 202.20.81.1
Search Domain horizen.com.au
POP server mail.horizen.com.au
SMTP server mail.horizen.com.au
Proxy cache server (http & ftp) Not required at present
News server news.webtime.com.au
Modem initialisation strings AT&F or AT&F1 (check your modem manual)
Handshaking CTS & RTS (DTR) - for 14.4K & faster modems
Mobile support phone number 0414 888 563 (8:30am till late)
Email support webmaster@horizen.com.au
Public ftp site ftp.horizen.com.au

Passwords (initially) and usernames are in lowercase. Passwords can be changed via the Eudora change password menu command. Unlike most servers this does not change your password that you use when you log in to get access to the Internet.

Domain Names
If you have a domain name with Horizen a special setup must be used and I will use the following example to illustrate how to do this.

Assume your username is bloggs and you have a domain name of acme.com.au your email address would be -

bloggs@acme.com.au

As far as the Horizen mail server is concerned the primary domain name is horizen.com.au, so when we are setting up a sub domain you must still include the primary domain name information.

Settings  Generic  Example as used above
 email address  username@domainname.com.au  bloggs@acme.com.au
 return address  username@domainname.com.au  bloggs@acme.com.au
 email username  username%domainname.com.au  bloggs%acme.com.au
 POP account  username%domainname.com.au@mail.horizen.com.au  bloggs%acme.com.au@mail.horizen.com.au
 POP server  mail.horizen.com.au  mail.horizen.com.au
 SMTP server  mail.horizen.com.au  mail.horizen.com.au

Macintosh Connection Setup Checklist

You need the following prior to connection to your service provider & the Internet -

1) Computer with recommended 32Mb RAM (Power Mac) 16Mb RAM (68K) and 20Mb of free hard disk space.
2) 14.4K or preferably 28.8K/33.6K/56K modem & correct cable.
3) Connection to a phone line.
4) Internet software with the standard Mac network software installed on your computer.
5) Correct software setup (phone no's, modem speed & settings, IP addresses, account details, program settings, etc.).
6) A service provider account.

Internet Software
l usually recommend installing the latest software version and updates available relevant for your Mac at the time of your setup. Internet software comes in a wide variety of flavours that is continually being updated. If you upgrade everything all the time you will spend half your life updating things. Remember the old adage if it aint broke don't fix it. This is especially important with regards to the PCI model Macs or new model Performa's. Get the latest updates from the downloads page. If you have a Power Mac get the fat or native version. If you have a 68K Mac use the fat or 68K version. To save space and download time install the version applicable to your cpu only. There are many programs available l have just listed a collection.
l recommend and use -
This software varies so often and versiontracker does the best job of keeping links to the latest software and updates.

I recommend (and use) the latest versions of -

Web browsing
Netscape
Internet Explorer

Web Plugins
Flash
Shockwave
Quicktime
Real Player
Adobe Acrobat

Email
Eudora
MS Outlook Express
MS Outlook
MS Entourage

Decompression
Alladin Stuffit
Winzip

FTP
Fetch
Interarchy

Modem Help

What to do when it doesn't work and l can't connect -
1) Check all cables and make sure the modem is turned on (l mean it - this is the number one cause of connection failure )
2) What is PPP doing -
·does it get past the MacTCP or TCP/IP stage (check MacTCP, TCP/IP or network software settings)
·can you hear the modem dialling out (what is your phone line doing - is it available?)
·can you hear the other end ringing (is the other end connected, have you dialed the right number?)
·is the other end answering (is their modem turned on?)
·can you hear the modems establishing a connection (is the server turned on?)
·can you see PPP trying to log in your account session (are your account details right?)

All of the above need to happen in the exact order listed above. Several other things can also can go wrong - with varying degrees of severity.

·Is your system software installed correctly?
·Is your system software corrupt?
·Is your network and file sharing software?
·Is your hard disk in need of repair? (They don't last forever after all!)

Do's & Don'ts

Do's

1) Play around, explore, have fun.
2) Stick to one or two programs at a time. Learn one before moving onto the next.
3) Read the Internet Netiquette handbook
4) Become familiar with Eudora, Netscape and Fetch (if nothing else).
5) Change your password regularly (use a mixture of upper and lowercase with numbers).
6) Learn about search engines on the Web. See Yahoo
7) Create your own home page on the Web.
8) Buy some magazines about the Internet (local and international).
9) Do become familiar with as much as you can. You don't need to be an expert, but a little information can go a long way.


Don'ts

1) Don't be slack with security of information. Keep your password a secret. Treat it like your credit or bankcard PIN.
2) Be careful when giving your credit card number over the Internet - security issues here are about to be solved
3) Don't upload copyright information or programs.
4) Careful with pornography around minors. It's easy to find and if you can - so can they. Common sense supervision is all that is really required. The scare mongers exaggerate the issues here.
5) Don't get frustrated if something won't work. Sit back and think about it. Read the notes later in this guide also.
6) Don't forget to shutdown PPP after you have finished your session.

Secure means to do financial transactions over the Internet will probably be available some time in 1997 according to the experts - only a few sites are secure.

Disaster Recovery

General Trouble Shooting

Restart Sequence (after a crash or freeze)
1) Force quit program (if this works continue what you were doing)
2) Force restart (if still crashed after step 1, if OK after restart continue)
3) Restart holding the shift key down until "Welcome to Macintosh, Extensions Off" message
appears (if this works then the offending CDEV or init needs to be found and reloaded,
removed or updated)
4) Start from the Disk Tools floppy or installation CD for this computer
5) Run a diagnostic program (Norton Utilities 3.51 is the latest) to fix the problem/s
6) Reload the System software (by overlaying the existing System software)
7) Reload the System software (independant - disable the old System folder first)
8) Reformat the hard disk and reload the System software and programs from original disks
9) Take the machine in for some professional help

It is often an art to know when your Mac has frozen/crashed as opposed to being off busy doing something. When in doubt wait a minute or so and then if there is still no response restart or force quit. Failing to find the default printer or having a network problem are two typical causes of freezes that aren't really freezes.

Tricks of the Mac Trade
Force Quit (the current program only) Command option esc (used when your program freezes)
Force Restart Command control restart (used when the Mac freezes and Force Quit fails)
Extensions Off shift (on startup only) (your first option when your Mac wont restart without crashing)
Force Start from Remote SCSI device Command option shift delete (on startup only) (used to force start from System CD when your hard disk has crashed)
Force Start from System CD (new Macs only) c
Force Eject Floppy Command shift 1 (use as required)
Zap Parameter RAM Command option p r (on startup only) (used when certain types of system errors occur)
Rebuild the Desktop Command option (on startup only) (should be done every month or so depending on the amount of use your hard disk gets)

General Hints & Tips on Problems
If the Mac has crashed very badly sometimes the keyboard restarts don't work. In this case press the hardware restart button located somewhere on the Mac (usually on the front panel). If in doubt and nothing else works turn the power off. You will only have lost work done after your last save.

If the Mac gives other than its normal chime or plays a tune on startup then something is seriously wrong and you probably cannot fix it no matter what you do. In this case call on your tech support personnel.

Norton Utilities Disk Doctor (always try to use the latest version) will fix many problems associated with disk and file corruption. It can also sometimes recover accidently deleted files (although the quicker you act the better).

You will get best results if you start up from a remote startup disk with Disk Doctor on it, turn file sharing off from the Sharing Setup control panel or make AppleTalk inactive from the chooser.

Using a stand alone Mac with a printer you will normally be pretty reliable. Your reliablity generally goes down when you -
1. Connect to a network
2. Buy a new computer
3. Use the Internet
4. Run overloaded system folders with lots of fonts, control panels and extensions
5. Least need it.

So have you backed up your valuable data lately? Have you even tested your backup by doing a trial restore?

Apple's Systems 7.5.x & newer create bloated system folders all by itself without any help from other programs. Many of the files it installs are not required check out MacinTouch out to see what you need.

Netscape Tips

Did you know that if you set your default display font to geneva or espy sans 9 point - you can read the text on screen more easily. Apple spent a fortune on working out which fonts are best for ease of viewing on computer screens. l'm willing to take their advice.

Try setting the menu bars to text only. This is useful if you have a smaller screen as you save display area.